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Manager - Security Operations (InfoSec) @ Netflix

Los Angeles, CALIFORNIA, US | Posted 1 year, 2 months ago


Netflix is the world's leading streaming entertainment service with 195 million paid memberships in over 190 countries enjoying TV series, documentaries, and feature films across a wide variety of genres and languages. Members can watch as much as they want, anytime, anywhere, on any internet-connected screen. Members can play, pause and resume watching, all without commercials or commitments.


About Enterprise Security at Netflix:

Enterprise Security at Netflix is one of the world’s best security teams focused on protecting Netflix’s broad workforce. We’re the team that helps our colleagues take smart risks and stay safe while doing incredible things. This organization spans workforce-focused security topics such as endpoint, network, and SaaS security to business-focused topics such as enterprise risk and resilience, governance, compliance, studio and production security, detection, and incident response. 


Evolution of Security Operations:

As Netflix has grown, so has our approach to security operations. For a considerable time, a strategy of building around human operations work kept us from investing in a traditional Security Operations team. Today we have three significant areas of focus that demand an expert information security operations team’s investment. First, our information security organization is complex, as are the needs of Netflix. We need a team specializing in serving our workforce’s needs and providing an excellent customer service approach to security interaction. This operations team will guide that interaction. Second, our security detection work generates unique, not-ready-to-automate security events requiring skilled human intuition to solve and engineer a go-forward response. This Security Operations team will be our detection team’s primary customer and responsible for determining a response. Third, Netflix has a demanding incident environment where security events often span the physical security and information security domains. This team will be tasked with building a tight partnership with our physical security operations team and preparing to react to these converged events.


We’re looking for an experienced leader who can build and lead this Security Operations team. As the manager for this team, you will recruit and support the careers of a diverse group of

security operations engineers as the team charts a course together. You will be a key member of the security leadership team and responsible for cross-functional partnerships in security and throughout Netflix. You help your team balance building scalable solutions while reacting with direct ingenuity when needed.

What you’ll need to be successful in this role:

    • Excellent written and verbal communication skills
    • Experience and skill in hiring, mentoring, coaching, and evaluating an engineering operations team with broad skill sets
    • Deep care for creating a team which models psychological safety and inclusivity, where team members can do their best work
    • Experience with providing excellent customer experience across a complex organization, ideally as part of a central support team
    • Ability to prioritize your team’s investments to align with broad business goals and risk-based security initiatives
    • A successful manager leads by exemplifying our culture while also seeking out opportunities to expand it
    • Ability to be proactive and identify potential areas of growth/investment and efficiency gains
    • Demonstrated/Strong understanding of security principles
    • Well versed in event analysis/triage, attack lifecycle and incident response procedure